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Terms Of Product Supply

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Terms & Conditions

Disclaimers

Willplan Ltd is providing this site on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Willplan Ltd makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Willplan Ltd howsoever arising from any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. This disclaimer does not affect the consumer’s statutory rights in any way.

Neither Willplan Ltd nor any of its partners, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including compensatory, direct, indirect or consequential damages (unless reasonably supposed to be as a direct result of inadequate consideration of or incorrect communication regarding product specifications or usage), loss of data, income or profit, loss of or damage to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of Willplan Ltd, its partners, employees or agents.

Willplan Ltd reserves the right at any time to revise its prices or the details given on this site without notice.

All design, text, graphics and the selection or arrangement thereof are the copyright of Willplan Ltd. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Willplan Ltd or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without the prior written permission of Willplan Ltd is strictly prohibited.

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Trade Marks

All trade marks, product names and company names or logos cited herein are the property of Willplan Ltd or their respective owners. No permission is given by Willplan Ltd in respect of the use of any such trade marks, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.

Our Contract

These Terms and Conditions govern the supply of goods and/or services sold by Willplan Ltd ("we" and "us") to the customer named on the order form provided on the Ezwill website, in a Sever Your Tenancy leaflet or via telephone or point of sale agreement ("you"). Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

Price And Payment

1 The price payable for the goods and/or you order is as set out on our web site at the time you place your order. 2 We must receive payment for the whole of the price of the goods and/or services you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.

Cancellation

1 You may cancel your order by giving us notice of cancellation within 24 hours of the date of collection or delivery. Such notice must be given by emailing to the address set out on the order form. 2 If appropriate, a full refund will be made within 30 days of cancellation.

Liability

If you have notified us of a problem with the goods and/or services, we will refund to you the amount paid by you for the goods and/or services in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and/or services and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Termination

We may suspend further supply or delivery, stop any goods and/or services in progress or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods and/or services supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected if the contract is capable of continuing in existence without the invalid, illegal or unenforceable term(s). This contract shall be governed by and interpreted in accordance with English law.

Privacy Policy

Willplan Ltd trading as Ezwill is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. The information we collect and how we use it - When you place an order, or use any online form on our web site we need to know your name and other information such as your postal address, e-mail address, telephone number. Your credit card number and expiry date or bank account details etc are only collected on the PayPal Secure Server and are only held for the minimum time needed to complete individual transactions. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. We and our associated companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send an e-mail entitled "NO MAIL" to peter.hoare@willplan.co.uk

Willplan Ltd uses PayPal that implements secure technology to protect your credit card information and assist your shopping experience. However, any losses incurred or sustained by customers who transmit information by means of email or other Internet links shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Willplan Ltd. When using a public computer, you must sign out when you have finished shopping. If you discover that goods have been ordered using your credit card by someone not authorised to do so, Willplan Ltd will refund to you the money it receives provided that: (a) you inform your credit card company and Willplan Ltd of the unauthorised purchase as soon as you discover it; and (b) you co-operate with your credit card company, Willplan Ltd and, if necessary, the police in relation to the unauthorised use.

We will take steps to ensure that the information is deleted as soon as reasonably practicable. If you have any complaints relating to our privacy policy, please send an e-mail entitled "COMPLAINTS" to peter.hoare@willplan.co.uk

Our use of Cookies and other information gathering technologies - Cookies are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. How we protect your information - We endeavour to protect the information you provide and there are security procedures that have been put in place, as set out in this policy. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location, which can only be accessed by authorised personnel. Sale of business - In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes. Updating your details - If any of the information that you have provided to Willplan Ltd changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to peter.hoare@willplan.co.uk

We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail entitled "NO RELATED INFORMATION" to peter.hoare@willplan.co.uk If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled "REMOVE FROM DATABASE" to peter.hoare@willplan.co.uk

Changes - If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the web site so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes. How to contact Willplan Ltd - We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please contact us free on 0800 093 5273 United Kingdom Only